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Terms and Conditions That Cover How Your Account Works

These terms set out exactly what you agree to when you open and use an ace365a account — covering deposits through bKash, Nagad, and Rocket, how withdrawals are processed, and what we each owe each other.

Account eligibility rulesbKash, Nagad, Rocket deposit termsWithdrawal and verification conditionsWallet and payment conductJurisdiction and local law notice
ace365a Terms and Conditions That Cover How Your Account Works
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear or you need to raise a question about your account rights, our support team is here to help. You can contact us through live chat directly from your account dashboard, by email through our contact form, or via the help section in the mobile app. We aim to respond to terms-related queries as quickly as our team allows.

Team online

Live Chat

Start a live chat from your account dashboard for the fastest response on terms questions, account disputes, or payment conduct queries.

Email Support

Submit a written query through our contact form if you need a documented response to a specific clause or account action under these terms.

In-App Help

The help section inside the ace365a mobile app links directly to current terms and lets you raise a support ticket without switching devices.

ACCOUNT CONDUCT AND SECURITY

How We Handle Your Account Under These Terms

These terms do more than set rules — they describe how we protect your account and handle the data attached to it. Your wallet details, including linked bKash, Nagad, or Rocket numbers, are stored under standard encryption. We do not share payment credentials with third parties outside of the transaction process. Your account activity is retained for as long as required by our operating obligations, and you can request a summary of your account data by contacting support through the channels above.

Payment Data Handling

Your bKash, Nagad, and Rocket wallet numbers are encrypted at rest and used only to process the transactions you initiate. We do not sell or share payment data.

Account Security Steps

Each login session uses OTP verification tied to your registered mobile number. If you suspect unauthorised access, freeze your account through the app immediately and contact support.

Data Retention Policy

Account records are kept for the period our operating obligations require. You may request a copy or deletion of your personal data by submitting a written request to support.

Terms Change Notification

When we revise these terms, the updated version is posted here with a change date. Continued account use after a revision counts as acceptance of the new terms.

Common Questions About ace365a Terms and Conditions

These are the questions we hear most often about how our terms work in practice — covering account eligibility, payment rules, data rights, and what happens when terms change.

Eligibility depends on your local law and the region you access from. These terms apply to all accounts, but whether you can legally use the platform is your responsibility to verify under local regulations.

We allow one account per person. If duplicate accounts are found, both will be reviewed and may be closed. Any balance held in a duplicate account is subject to our fraud review process before any payout is considered.

No. Your deposit wallet — whether bKash, Nagad, or Rocket — must be registered in your own name. Deposits from third-party wallets violate our payment conduct rules and can result in account suspension.

We post the revised terms here with an updated date. If you continue using your account after that date, it means you have accepted the changes. We recommend checking this page periodically.

Contact our support team in writing via the email form or live chat. We will process your data request in line with our retention obligations and respond through your registered contact details.

Go to the app immediately and use the account freeze option. Then contact support through live chat or email. OTP-based login records are available to help us investigate the access history.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.