Reference

How ace365a Handles Your Personal Information

This Privacy Policy tells you exactly what information we collect when you use ace365a, how we store it, who can see it, and what rights you hold over it.

Account data protectedbKash, Nagad, Rocket payment data handled securelyNo data sold to third partiesYour rights are clear and actionableContact us to request changes

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What Information We Gather and Why

ace365a Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with ace365a, we collect the details you provide directly — your name, email address, mobile number and the payment method you use to fund your account. If you deposit via bKash, Nagad or Rocket, we record the transaction reference and the

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wallet number attached to that transfer. We do this to process payments, verify your identity and keep your account secure. We also collect technical data automatically: device type, browser version, IP address and session logs. This helps us detect unusual access patterns and protect your account
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from unauthorised use. We do not collect more than we need, and we do not share your personal data with marketing companies or sell it to any third party. Payment data linked to bKash, Nagad or Rocket transactions is retained only as long as required to
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settle disputes and meet our internal compliance processes. Where local law in Bangladesh or another eligible region sets a shorter or longer retention period, that legal requirement takes precedence. If you have questions about what specific data we hold on your account, contact our support team
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directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review, correct or remove any personal data held on your ace365a account, our support team is the right place to start. You can raise a privacy request through live chat, by email, or through the in-app help section on your mobile device. We aim to acknowledge all data-related requests and provide a substantive response within a reasonable timeframe, in line with applicable rules for your eligible region.

Team online

Live Chat

Start a live chat session from the account dashboard to raise a data query or request a privacy review directly with the support team.

Email Support

Send your data request by email with your registered mobile number and the nature of the request so we can locate your account records quickly.

In-App Help

Open the help section inside the ace365a mobile app, select privacy or account data, and submit your request without leaving the platform.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply security measures at the account level and at the point of every transaction. Whether you are accessing ace365a from a mobile browser in Dhaka or through the app, your session is encrypted. Cookies help us keep your login active and your payment preferences saved — you can manage or reject non-essential cookies through your browser settings at any time.

Encrypted Sessions

Every account session runs over an encrypted connection. Your login credentials, bKash wallet references and Nagad transaction data are never transmitted in plain text.

Cookie Controls

We use necessary cookies to keep your session active and optional analytics cookies to improve the platform. You can adjust cookie preferences in your browser without losing account access.

Data Retention Limits

We keep account data only as long as needed. Once an account is closed and any outstanding payment matters resolved, personal data is deleted or anonymised in line with applicable regional requirements.

Access and Correction Rights

You can request a copy of the data we hold, ask us to correct inaccurate details, or ask us to delete your account data where local law in your eligible region permits it.

Common Questions About Your Privacy Rights

These questions reflect what account holders in Bangladesh ask most often about how their data is handled. If your question is not covered here, reach out through live chat or email.

We collect your name, mobile number, email address and the payment method you register — such as bKash or Nagad. We also log your device type and IP address at login for security purposes.

We store the wallet reference tied to a completed transaction so we can verify deposits and process withdrawals correctly. This data is held securely and is not shared with third parties outside our payment processing flow.

Yes. Contact our support team by live chat or email with your registered number. We will identify your account records and provide the relevant data summary, subject to your eligible region's applicable rules.

Submit a deletion request through live chat or the in-app help section. We process deletion once any open payment matters are resolved. Eligibility depends on your local law and the rules of your region.

We do not sell personal data to advertisers. We share data only with payment processors like bKash, Nagad and Rocket where required to complete a transaction, and with internal compliance functions.

After account closure and resolution of any outstanding payments, we delete or anonymise your data. Exact retention periods depend on the legal requirements of your eligible region and local law in Bangladesh.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Appace365a App InfoSpinner Star

How ace365a Handles Your Personal Information

Reach Us About Your Data

Live Chat

Email Support

In-App Help

Data Handling, Cookies and Account Security

Encrypted Sessions

Cookie Controls

Data Retention Limits

Access and Correction Rights

Common Questions About Your Privacy Rights

01 What personal data does ace365a collect when I register?

02 Is my bKash or Rocket wallet number stored on your platform?

03 Can I request a copy of the data ace365a holds on my account?

04 How do I ask ace365a to delete my personal data?

05 Does ace365a share my data with third parties or advertisers?

06 How long does ace365a keep my account data after I close my account?

Privacy Policy

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